How it Works - RETAIL

RETAIL SHOPPING AT TOPROCKS.COM 

SELECT YOUR PRODUCTS: 
Client (you) processes their (your) online order by adding your desired products to your basket / cart and then choosing your shipping method and proceeding to payment. As we are based in South Africa, your checkout currency and payment will always be South African Rand.

SHIPPING COSTS? Your cart / basket has a handy Shipping Calculator which will tell you how much Air Freighting your item(s) to you will be. Individual product pages also allow you to find out how much that individual item on its own would cost to ship. Remember that these costs are for shipping only. You may be liable for import duties and taxes by your own Country on import. 

SHIP NOW? To check out and ship your current basket contents, choose the shipping option at the bottom of the Shipping options at Checkout (either 'Express Air' for worldwide shipping, or Courier Guy for SA). You will then be charged for everything in your basket and the exact shipping rate when checking out. Pay via credit card, PayPal or Transfer and then sit back, relax and wait for your delivery! If you are an International client you will still be liable for any  import duties and taxes applicable to your country on import.

COLLECTION? It may sometimes be possible to collect from Toprock and / or arrange your own Courier. If this is the case, you may have the option to choose collection at the checkout (and will need to change your delivery location to South Africa to do so). As we are not handling the export (if relevant) and as the goods are being handed over by us in South Africa, you will be charged SA VAT at 15%.

SHIP LATER / STOCKPILE 
These services are only available for approved Wholesale Customers. As a retail customer you can only use immediate shipping. If you are a trade customer and meet our minimum shipment value of $500 and order regularly then please apply for your approved wholesale account HERE.

PACKING AND SHIPPING TIME 
Please allow 7-10 working days (Small to Medium orders) and 10-14 working days (medium to Large orders) for packing to be completed prior to handing to our shipping partners. We will then send you tracking details. For more immediate despatch, please visit www.TheToprockCollection.com

GENERAL INFORMATION

INTERNATIONAL CLIENTS

1. Customers outside of South Africa are not liable for VAT when we handle their exports. Our website shows all prices excluding VAT. VAT is unavoidably charged to International clients picking up / collecting from us in SA. VAT will be added at checkout when choosing 'Collect from Store'.

2. Shipping charges are chosen and added to your order during checkout for immediate Air freight shipment. We use premium carriers such as DHL, UPS and Fedex and provide you with the very best rates at checkout.

3. After payment, once your order has been physically packed we will hand it over to the couriers.

4. Please contact your local Customs Offices with regards to possible import fees and taxes due for a shipment from us as these are not included in the provided shipping rates. Import tariffs change daily so please make sure you check every time you order.
   

5. No orders will be dispatched prior to all products and shipping being paid in full.
   

SOUTH AFRICAN CLIENTS

1. You are liable for 15% VAT which will be added to the total during checkout. Due to the global market we serve, our website shows all prices excluding VAT.
   
   
2. Shipping charges are chosen and added to your order during checkout for immediate Air freight shipment. 
   
   
3. Our preferred partner for South African deliveries is 'The Courier Guy'.
   
   
4. After payment, once your order(s) is/are packed we will hand it over to the couriers.
   
   
5. No orders will be dispatched prior to all products and shipping being paid in full.
   

HOW DO I PAY?

AVAILABLE PAYMENT OPTIONS

1. Automatic Payment at Checkout (Credit Card) - PayFast
   
   
2. Manual Payment Options (Must be paid immediately)

• • PayFast (Credit Card) Payment Requests manually triggered by us.
    
    
  • PayPal Payment (tim@toprocks.com) - ONLY in USD. 
    Alternatively we can send you a PayPal invoice
    
    
  • TransferWise - (renate@toprocks.com) and telephone number +27 82 575 1580
    
    
  • EFT / SWIFT Bank Transfer - 
    Bank Account Details (South African Bank Account);
    Name: FNB, South Africa
    Name of A/c: Malonip Pty Ltd
    A/c No.: 622 639 51579
    Bank Address: Shop Number 47-50 Hayfields Mall, 28 Blackburrow Road
    Hayfields, Pietermaritzburg, Kwazulu Natal, South Africa
    Branch Code: 221425
    Swift Code: FIRNZAJJ

* Please contact our account manger Renate@toprocks.com for further assistance if necessary