HOW IT WORKS

MINIMUM ORDER AMOUNT
As we are a wholesaler, our minimum order quantity is 10kg

TOPROCK’s PROCESS

    PLEASE NOTE: Unpaid orders will be cancelled if not paid within 7 days

    * Please contact our account manger for further assistance: Renate Haberl

    SELECT YOUR PRODUCTS: Client (you) processes their (your) online order and payment.

    SHIP NOW? To ship your current basket contents, choose the shipping option at the bottom of the options (either UPS Air for worldwide shipping, or Courier Guy for SA). You will then be charged for everything in your basket and the exact shipping rate when checking out. Pay via credit card, PayPal or Transfer and then sit back, relax and wait for your delivery!

    SHIP LATER? If you want to place multiple orders over time and then ship all of them together in one shipment, then select the "STOCKPILE" option when checking out (PLEASE REFER TO STOCKPILING RULES HERE). Pay for each completed 'Stockpiling' order as you complete them via credit card, PayPal or Transfer. (Shipping will not be included at this stage and will be billed separately later).

    On your last order before wanting to ship, choose the "I am finished stock piling" option when checking out. You will then pay for that order (excluding shipping).

    • Toprock then issues a Pack & Send instruction. ie. packs and weighs goods. 
      (Only when all associated orders are paid for). 
    • Toprock obtains and sends client (you) Shipping Quotation Payment Link options.
    • The client (you) selects preferred shipping option.
    • Client (you) processes final payment for the combined shipping of the goods.
    • Toprock schedules the shipment for collection by the Shipping partner.
    • Toprock provides final invoice to client (you) for reference purposes.
    • Toprock fulfills all of the order(s) online and notifies the client (you) of the tracking information.

    Please allow 7-10 (SMALL. - MEDIUM) and 10-14 (MEDIUM - LARGE) working days for packing to be completed prior to handing to our shipping partners.


    GENERAL INFORMATION

    International Clients

    1. Customers outside of South Africa are not liable for VAT. Our website shows all prices excluding VAT.
    2. Shipping charges can be added to your order during checkout for immediate shipment . For multiple "STOCK PILE" orders we will need to obtain a custom shipping quotation for you which you will pay later.
    3. Once your order has been physically packed and weighed we will obtain quotes for shipping if you did not pay for shipping when checking out.
    4. Please contact your local Customs Offices with regards to possible import fees and taxes due for a shipment from us as these are not included in the provided shipping rates.
    5. You do not need to order all at once, you can place multiple online orders and mark them as "STOCK PILE" over a period (SEE RULES HERE). Once you are ready to ship, you can choose 'I AM FINISHED STOCKPILING' when doing your final order and checking out or email your account manager to begin the pack and send process. (Account manager -  Renate Haberl )
    6. No orders will be dispatched prior to shipping being paid in full.

    South African Clients

    1. You are liable for 15% VAT which will be added to the total during checkout. Our website shows all prices excluding VAT.
    2. Shipping charges can be added to your order during checkout for immediate shipment . For multiple "STOCK PILE" orders we will need to obtain a custom shipping quotation for you which you will pay later.
    3. Our preferred partner for South African deliveries is thecourierguy.co.za
    4. Once your order(s) is/are packed and weighed we will obtain a shipping quotation for you if you did not pay for shipping during checkout.
    5. No orders will be dispatched prior to shipping being paid in full.
    6. You do not need to order all at once, you can place multiple online orders and mark them as "STOCK PILE" over a period (SEE RULES HERE). Once you are ready to ship, you can choose 'I AM FINISHED STOCKPILING' when doing your final order and checking out or email your account manager to begin the pack and send process. (Account manager -  Renate Haberl )

    Click here to proceed to our Shipping Rate Guide Page


    HOW DO I PAY?

    Available Payment Options;

      1. Automatic Payment (Express Checkout) - PayFast

    2. Manual Payment Options

      • PayFast Payment Requests,
      • PayPal Payment (toprockgm@gmail.com) - ONLY USD. Alternatively we can send you a PayPal invoice
      • TransferWise - email address renate@toprocks.com and telephone number +27 82 575 1580, and
      • EFT / SWIFT Transfer - Please contact your account managers for Bank Account details if needed

    Click here to proceed to our Shipping Rate Guide Page