HOW IT WORKS
MINIMUM ORDER AMOUNT
Our minimum order quantity is 10kg
Our minimum order quantity is 10kg
TOPROCK’s PROCESS
PLEASE NOTE: Unpaid orders will be cancelled within 7 days
* Please contact one of our account mangers for further assistance:- 1 - Client processes online order/s and payment/s.
* Select either the "STOCKPILE" or "I am finished stock piling" option when checking out. If you pay for shipping when checking out we will know to pack and send.
- 2 - Toprock issues a "Pack & Send" instruction (packs and weighs goods)
* Only when associated orders are paid for.
- 3 - Toprock obtains and sends client Shipping Quotation Payment Link options if you did not pay for shipping when checking out
- 4 - The client selects preferred shipping option.
- 5 - Client processes final payment for shipping.
- 6 - Toprock schedules order for dispatch.
- 7 - Toprock provides final invoice for reference purposes.
- 8 - Toprock fulfills the order(s) online on collection and notifies the client of the tracking information.
- 9 - Toprock archives the order.
Please allow a max 7-10 (SML. - MED.) and max 10-14 (MED. - LRG.) working days for our Pack & Send processes to be completed
GENERAL INFORMATION
International Clients
- Customers outside of South Africa are not liable for VAT.
- Shipping charges can be added to your order during checkout.
- Once your order has been physically packed and weighed we will obtain quotes for shipping if you did not pay for shipping when checking out.
- Please contact your local Customs Offices with regards to possible associated VAT and or customs duties due for a shipment from us, as these are not included in the provided shipping rates.
- You do not need to order all at once, you can place multiple online orders and mark them as "STOCK PILE" over a period. Once you are ready to ship, you can email one of our account managers in order to begin the pack and send process.
- Account managers: Renate Haberl or Julia Swart
South African Clients
- You are liable for 15% VAT which will be added to the total during checkout.
- Shipping charges can be automatically calculated and added to your order when checking out. For multiple "STOCK PILE" orders we will need to obtain a shipping quotation for you.
- Our preferred partner for South African deliveries is thecourierguy.co.za
- Once your order(s) is/are packed and weighed we will obtain a shipping quotation for you if you did not pay for shipping on checkout.
- If the final shipping charges are greater than the minimum shipping charges paid during checkout you shall receive a second invoice for payment.
- No orders will be dispatched prior to shipping being paid in full.
- You do not need to order all at once, you can place multiple online orders and "STOCK PILE" over a period. Once you are ready to ship, you can email one of our account managers in order to begin the pack and send process.
- * Account managers: Renate Haberl or Julia Swart
HOW DO I PAY?
Available Payment Options;
1. Automatic Payment (Express Checkout)- PayFast
2. Manual Payment
- PayFast Payment Requests,
- PayPal Payment (toprockgm@gmail.com),
- TransferWise - email address renate@toprocks.com and telephone number +27 82 575 1580, and
- EFT / SWFIT Transfer.
* Please contact one of our account managers for Bank Account details if needed