Shipping:

The cost of shipping is NOT added to your order.
Shipping cost will be calculated only after you request us to pack and send your order(s)
This is so that we can investigate and negotiate the cheapest and best shipping solution for your unique locality and situation.
Shipping cost is to be paid before we ship the order. we will not ship until your account is paid.
We can ship your order to you via Airport to Airport air freight, Surface freight, Courier Service, or postal service. We will help you select the cheapest and most efficient shipping option when it is time to send your order.

Packing and Invoicing:

1) If you have a show or a date deadline - it is vital that we received at least 3 weeks notice so that we can guarantee your order reaches you on time.

2) Once you have told us to pack and send - it is now too late to make changes. Items cannot be taken out or added in.

3) A final freight price can only be given after the order is packed and sealed.

4) There are 5 freight options but we strongly advice you use international airport to international airport for the quickest most cost effective way

i) international airport to international airport - we take goods to the airport once a week. Once a flight has been booked it takes 4 days to reach your airport. You collect your goods from the cargo department at your airport (this is a separate building from the passenger section). If your order exceeds $2000 you have to use and agent or a lowered invoice. Customs will be charged depending on the value of your goods. This varies from state to state and country to country. On average it is between $30 and $60 per shipment.

ii) seafreight - this is only viable for quantities exceeding 200kg (440lbs). On average to America it takes 40 days. Customs will be charged to you plus by law you have to use an agent. On average it is about $300 per shipment.

iii) airmail - this is by normal postal services. This takes on average 14 days to reach you. It is expensive on orders exceeding 22lbs.

iv) surface mail - this is by postal services - this is by far the cheapest method - but takes 12 weeks to reach you. If you plan well ahead then this method is worth while. Please note any single items exceeding 55lbs cannot go via postal services.

v) Courier - this is about 4 times more expensive than airmail and takes 6 - 10 days to reach you. Unless you have an extreme emergency or a very high valued light stone - we would not recommend this method.

5) Once the freight price has been quoted an invoice is done and emailed to you. Goods will only go once this invoice has been paid in full. We do not offer payment terms.

6) Payment details are sent with the invoice. We accept direct transfers and credit card payments. If you send a check (cheque) then goods will not be sent until check has arrived and been banked. We do not have pay pal.

7) Once shipment has gone - full details and tracking numbers will be emailed to you.

It is impossible for us to give an accurate shipping quote in advance. This is due to fluctuating international exchange rates, fuel price, seasonal differences and many other factors.

Below is a rough price table based on the major international centres. choose one closest to you for a general estimate of shipping cost. These prices are not 100% accurate and are prone to fluctuation.

Note - should you not live close enough to an international airport to collect yourself additional costs may be incurred. Click Here for Details

There are 5 ways to send goods:

1)Surface Mail

2) Airmail

3) International Airport to Airport

4) Seafreight

5) Courier

Goods are charged to us in kilograms. 1 kg is equal to 2.2lbs.

SURFACE MAIL

Surface mail is via the postal services and takes 8 - 12 weeks. This is
generally the cheapest method. Weights are limited to 20kg - 30kg per box
depending on the country.

Europe - R101.10 per box, R6.00 insurance and R18 per kg

America - R75.25 per box, R6.00 insurance and R29 per kg

Canada, Australia, Japan - R71.90 per box, R6.00 insurance and R18 per kg.

Goods can be tracked on www.sapo.co.za but the post office does work on its
own internal tracking system.

AIRMAIL

Airmail is via the postal services and takes 6 - 14 days depending on your
area. This method is expensive and not recommended unless goods are very
light. Weights are limited to 20kg - 30kg per box depending on the country.

Europe - R95.50 per box, R6.00 insurance and R83.50 per kg

America - R75.25 per box, R6.00 insurance and R130.50 per kg

Canada, Australia and Japan - R70.25 per box, R6.00 insurance and R117 per
kg

Goods can be tracked on www.sapo.co.za but the post office does work on its
own internal tracking system.

INTERNATIONAL AIRPORT TO AIRPORT

This is from Johannesburg Airport in South Africa to your nearest
International Airport. If order exceeds $2000 in America you have to use an
agent. (Clearing yourself is cheaper.) All customs charges will be charged
to you at pick up and not by us.

Please note - the cargo/freight department at your airport is not the same
building as where passengers land. It is advised that you phone your airport
and get the exact location. Info should be able to help you.

Average flight time is 4 days. Please note we only do an airport run once a
week, not daily.

Every single Country and State charges different customs rates - so I cannot
calculate what those charges are.

Most of our goods fly on either British Airways (handled by Forward Air in
America), Air Qantas, KLM and Singapore Airlines.

Tracking sites for these are:

www.baworldcargo.com/tracking/

https://www.qantas.com.au/freight/dyns/MultipleTrackServlet

http://www.siacargo.com

http://etracking.klmcargo.com/

Here are a list of the most frequent used airports and the information
pertaining to each. Prices are an approximate figure only and will change
with fluctuations and value of goods; and an exact quote will be done for
each order. Minimum order for all airports is approximately R1350 - R1375.

SYDNEY AND BRISBANE - Air Qantas Minimum charge covers about 40kg.
Thereafter rate is approx R27 per kg

HEATHROW AND ALL UK AIRPORTS -- British Airways. Minimum charge covers about
40 kg. Thereafter rate is approx R26 per kg

ZURICH AND AMSTERDAM - British Airways. Minimum charge covers about
40kg.Thereafter rate is approx R34 per kg

TOKYO - Singapore Airlines. Minimum covers about 30kg. Thereafter rates are
R30 per kg.

SINGAPORE - Singapore Airlines. Minimum covers about 50kg. Thereafter rates
are approx R26 per kg.

MIAMI AIRPORT IN AMERICA - British Airways. Minimum will cover up to 30kg.
Thereafter rate is R35 per kg.

JFK (NEW YORK); PHILADELPHIA AND BALTIMORE AIRPORTS - British
Airways. Minimum will cover up to 38kg. Thereafter rate is approx R38.50 per
kg.

SALT LAKE CITY, SEATTLE, CINCINNATI AND PORTLAND, OREGON AIRPORTS IN
AMERICA - British airways. Minimum will cover up to 30kg. Thereafter rate is
approx R42 per kg.

DALLAS FORT WORTH, TEXAS; CHICAGO AND DETROIT AIRPORTS IN AMERICA -
British Airways. Minimum will cover up to 30kg. Thereafter rate is approx
R40 per kg.

BANGKOK AIRPORT - British Airways. Minimum will cover up to 38kg. Thereafter
rate is approx R26 per kg.

These rates are only estimates and do fluctuate with the rand/dollar.

SEAFREIGHT
This method is not cost effective unless your order exceeds 200kg (440lbs).
Goods take anything from 29 days to 42 days. You have to use an agent. It
costs at least another $300 when it arrives in port in agents and wharfage
fees.

On average shipping is $250 - $275 per cubic metre plus agency,
documentation and wharfage. A quote must be got for this as every location
is different and value of goods determines other charges.

COURIER

On average courier takes 6 - 10 days.Courier is not recommended but here are
the rates

England: 1kg - R486; 10kg - R2056; 20kg - R2921.

Holland, France, Ireland: 1kg - R531; 10kg - R2452; 20kg - R3472

Switzerland, Norway, Australia: 1kg - R588; 10kg - R2800; 20kg - R3902

New Zealand, Canada, Japan, America: 1kg - R702; 10kg R3335; 20kg - R4700

South America, most tropical islands:
1kg - R879; 10kg - R3753; 20kg - R5247

Please note that courier fees exclude fuel surcharges and customs.

If you have any further questions of queries please contact me: Ginney at admin@toprocks.net