Frequently Asked Questions.

1. Why does the shopping cart time out after 20 minutes?
   Because it is possible for two people to have the same item in their shopping cart at the same time the shopping cart will automatically time out if you have been inactive for more than 20min to try and reduce the possibility of two people purchasing the same item.

2. Why must all items now be paid for at the time of ordering?
   In the past our stock pile system was highly abused. We cannot afford to have people order thousands of dollars worth of items and stock pile them for a year before deciding to cancel the order. We need a constant cash flow to purchase new stock, just like any other business.

3. Why is the cost of shipping not automatically added to the order?
   We do not force you to use only one method of shipping. We can ship to you with any service that you choose. After we have packed and weighed your final order we will help you decide which is the cheapest and most effective method of shipping for your unique location and situation.

4. Can I still get a Private Page?
   If there is enough call for it, we may re-institute private pages in the near future.

5. How do I review the completed orders in my Stockpile?
   Go to http://www.toprocks.com/MyToprocks/ and enter your email and password.  Here you will be able to see each order individually or you can view all the items ordered as a single list.

6. How long may I stockpile before sending a request to pack and send?
   Due to storage constraints we have a limit of 6 months per stockpile

7. Can I get a "hard copy" catalogue mailed to me?
   No - our website is our catalogue. Due to the large number of 1-of-a-kind items we have, a printed catalogue would become outdated within days.

8. Are there any bulk discounts?
   For large quantities discount is negotiable and discount can be taken off of the shipping charges at the point of packing and sending.  If you order more than 9 of any of our "General Stock Items" then a discount will automatically be created.

9. How do apply for a Toprock Account?
   Click Here for Details

10. I paid by credit card in dollars - why is the number on my receipt so high
    Your receipt is in South African Rands. The dollar is a higher currency than the Rand.  Therefore one Dollar is equal to many Rands.